Refund policy
Last updated: May 24, 2026
At Solmerya, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
Return Eligibility
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
Return Process
To start a return, please contact us at:
Email: kemumayeye2@outlook.com
Returns should be sent to the following return address:
Return Address:
912 W 10th St, Crowley Louisiana 70526, United States
If your return is accepted, we will provide instructions on how and where to send your package.
Please note that items returned without prior authorization will not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs.
However, if the item arrives damaged, defective, incorrect, or experiences issues caused during transportation, Solmerya will cover the return shipping costs and provide an appropriate solution.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon arrival.
If your item is defective, damaged, or if you received the wrong product, contact us as soon as possible so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Custom or personalized products
- Personal care products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Sale items
If you have questions about a specific item, please contact us before initiating a return.
Exchanges
The fastest way to receive a replacement item is to return the original product first. Once the return is approved, you may place a separate order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must remain unused, in its original condition and packaging, with proof of purchase included.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at:
Store Address
Solmerya
912 W 10th St, Crowley Louisiana 70526, United States
Contact Information
Legal Representative: Tiffany duhon
Email: kemumayeye2@outlook.com
Phone: +1 337-250-1746
Business Address: 912 West 10th Street, Crowley, LA 70526, United States