Shipping policy
Last updated: May 24, 2026
Thank you for shopping with Solmerya. We are committed to providing a reliable and transparent shipping experience for all customers. Please review the shipping policy below carefully before placing an order.
Order Processing Time
Orders are typically processed within 2–3 business days after payment is successfully completed.
Please note:
- Orders are not processed or shipped on weekends or public holidays.
- If an order is placed during weekends or holidays, processing will begin on the next business day.
- In cases of severe weather, transportation interruptions, or other unexpected factors, shipments may be delayed until conditions return to normal.
Shipping Time
Estimated delivery time is approximately 15–25 business days, depending on the destination, logistics conditions, and local carrier operations.
Please understand that shipping times are estimates and may occasionally vary due to circumstances outside our control.
Shipping Fees
- Orders over $30 USD qualify for free standard shipping on eligible regular-sized products.
- Large or oversized items may require additional shipping charges based on weight and dimensions and are not eligible for the free shipping offer.
Shipping costs, if applicable, will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, a tracking number will be generated and sent to you by email.
You can track your shipment using the following tracking platform:
Please allow several days for tracking information to update after shipment confirmation.
Lost Packages
If your package is lost during transit or tracking information stops updating for an extended period, please contact our customer support team for assistance.
Customer Support Email: kemumayeye2@outlook.com
We will work with the shipping carrier to help resolve the issue as quickly as possible.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping information provided at checkout is accurate and complete.
Solmerya is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information submitted by customers.
Contact Information
Legal Representative: Tiffany Duhon
Email: kemumayeye2@outlook.com
Phone: +1 337-250-1746
Business Address: 912 W 10th St, Crowley Louisiana 70526, United States